Carer Achievement Pathway project
Protecting your privacy
Carers NSW is committed to protecting your privacy and the privacy of any personal information provided to us. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
This privacy statement refers to the way we collect and use personal information via our electronic media. A separate privacy statement covers our commitment in relation to the services we provide for carers.
What personal information do we collect and why do we need it?
Carers NSW may collect personal and sensitive information from you in order to provide you with appropriate services. The information that we collect about you or the person you care for, may include, but is not limited to, identity and contact details, gender, culture, financial information and health details. When you contact Carers NSW, the information that you provide will be collected and held in to manage our ongoing relationship with you. We may also need to collect information to determine your eligibility to participate in some services that Carers NSW delivers.
How do we collect your personal information?
Information is primarily collected directly from you. It might also be collected on occasion by our contractors or from service providers, and it could be in writing, by telephone and by other electronic communication channels.
We may also need to obtain your personal information from others, with your consent, to ensure that we are fully informed for the provision of appropriate services.
How we use personal information
We will only use the personal information you provide for the purposes for which it was collected.
If you contact us via electronic media, our staff will use your contact information only to respond to your request. Any personal details you provide will only be used to answer your query.
We will not add your contact details to a mailing list or data store without your consent and you may, at any time, ask for your information to be removed from our files.
We will not disclose, sell or otherwise supply your personal information to any third party without your consent unless we are required to by law.
Sometimes we may publish summaries of surveys or web strategies. These will never identify you as an individual.
Who will see or have access to your personal information?
Unless we are required to provide your personal information to others by law, by court order or to administer or investigate an incident or a claim, your information will only be seen or used by persons working within or contracted to Carers NSW.
Information disclosed to program funding bodies for the purposes of reporting is de-identified. Information disclosed to third-party service providers for the purposes of referral only occurs with prior consent.
Security of information
Our information systems and files are kept secure from unauthorised access and our staff and contracted agents and service providers have been informed of the importance we place on protecting your privacy and their role in helping us to do so. Information will be stored and disposed of in a secure environment, which may only be accessed by authorised personnel.
Security of electronic transmissions
We treat your information in the strictest confidence and store it securely.
Carers NSW and our hosting services apply security controls to protect our electronic media from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.
There are, however, always risks involved when information is transmitted electronically. You should be aware that the internet is an insecure public network and that there is always a potential risk that transactions are being viewed, intercepted or modified by third parties.
If you feel that the information that you are sending is sensitive or confidential you should consider using a more secure way of contacting us – for example by phone or by post.
Cookies collect non-personal information, including (but not limited to):
- Your server address and geographic location
- The address of the last site you visited
- The date and the time you accessed our sites and how long you stayed
- The resources you visited and downloaded and how long you looked at them
- The keywords you used to search our site
- Your operating system, browser and screen resolution
Carers NSW will not attempt to identify you individually from these records unless we are required to by law.
If you prefer not to have cookies collected, you can disable this option in your browser settings.
Carers NSW utilises external providers to track visits to our website. We use this information to track the effectiveness of our website. Types of data collected include visits, viewed pages and the technical capabilities of our visitors. These statistics will not identify you as an individual.
Apart from notifying you of our service offerings, we do not, without your consent, sell, rent, license or otherwise disclose your information to any party not contracted to us for the purposes of direct marketing. An “opt out” mechanism is provided to enable you to stop receiving any direct marketing material from Carers NSW.
Cross border disclosure of information
In order for us to provide our services to you, we may store your information on servers that are not in Australia. Carers NSW will take reasonable practicable steps to ensure contracted data storage providers protect the security of our data in accordance with the Privacy Act.
You are entitled to view what personal information we hold about you at any time. This will be the case unless there is a relevant exception under the Privacy Act that applies. If you believe there are errors in our records about you, please let us know and we will investigate and correct any inaccuracies.
If you feel that your privacy may have been breached, or have any concerns, questions or feedback about our privacy policies, please contact:
Manager HR and Quality
PO Box 785
North Sydney NSW 2059
If we fail to resolve your complaint, you may refer the matter to the Australian Information Commissioner www.oaic.gov.au.